Shipping Policy

At craftgallery, we are committed to delivering your orders safely, efficiently, and on time. Each order is carefully processed and securely packaged to ensure a smooth delivery experience.

Order Processing & Handling Time

✅ Ready-to-ship items: Dispatched within 1-2 business days after order receipt.
✅ Handmade & custom-crafted items: Production time varies between 1-2 weeks, depending on design complexity and demand. If delays occur, we will notify you via email.

Delivery Time

🚚 Once shipped, delivery typically takes 2-9 business days within the U.S.
🚚 For remote areas, delivery may take longer, but we strive for the fastest possible shipping.
🚚 Peak seasons (holidays) or unforeseen events (weather delays) may affect delivery times—we will keep you updated.

Standard Shipping

We provide standard shipping on all orders, with an estimated delivery time of around 5 business days, depending on your location. Please note that external factors may cause occasional delays.

U.S. Shipping Rates

📦 Orders over $23.96: A shipping fee of 25% of the total order value will be applied.
📦 Orders $23.96 or less: A flat shipping rate of $5.99 applies.
We work hard to maintain competitive rates while ensuring your order arrives securely and on time.

U.S. Tax Rates

🛒 A 12% sales tax will be applied to all U.S. orders at checkout to comply with state and local tax regulations.

Shipment Tracking

🔍 Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package’s journey from our warehouse to your doorstep.

Shipment Delays

📢 If your order does not arrive within 5 business days after receiving your shipping confirmation email, please contact us. Provide your full name, order number, and any relevant details, and our team will assist you in resolving the issue promptly.

Need Help?

Our customer service team is happy to assist with any shipping-related inquiries. If you have questions, please reach out via our Contact Us page.

Thank you for choosing craftgallery – we appreciate your trust and support! 🌿✨