Return Policy
At craftgallery, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we offer a 30-day return policy on products that are unused and in their original condition.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
✅ The item must be unused and unmodified.
✅ The product must be in its original packaging and condition (no scratches, chips, or signs of use).
✅ No damage such as paint peeling, water damage, or exposure to harsh conditions.
We kindly ask that you handle the items with care before deciding to return them, as we are unable to accept products that show signs of use or damage.
How to Return Your Item
- Contact our Customer Service Team through our Contact Us page to request a return.
- Provide your order number, reason for return, and photos of the product if necessary.
- We will send you instructions on how to return the item.
Please note: Shipping costs for returns are non-refundable unless the return is due to a defect or error on our part.
Refund Process
Once we receive the returned item and verify it meets our return criteria, we will process your refund to the original payment method. Refunds may take 5-7 business days to appear in your account, depending on your bank or payment provider.
Thank you for shopping with craftgallery – we’re committed to your satisfaction and look forward to serving you! 🌿✨